What Is the Difference Between the Standard and Premium Protection Plan?
The standard and premium protection plans explained
Plan Comparison
| Benefit | Standard Plan | Premium Plan |
|---|---|---|
| All repair labor (diagnostics, troubleshooting, installation, testing) | Included | Included |
| Fan replacements, parts and labor, unlimited | Included | Included |
| Annual Parts Allowance: $500 per miner, per rolling 12 months | Included | Included |
| Parts covered by the allowance (power supply units, control boards, hashboard repairs and replacements, peripheral components) | Included | Included |
| 14-day repair warranty on repaired components | Included | Included |
| Automatic repair authorization, no per-repair approval needed | Included | Included |
| Manufacturer warranty coordination handled for you | Included | Included |
| Repair queue placement | Standard placement | Priority placement |
| Mining Recovery Credits for qualifying repair downtime | Not included | Included |
What the Premium Plan Adds
Mining Recovery Credits
Once your miner has been at zero hashrate for 48 consecutive hours because of a qualifying repair, credits are calculated back to the start of that downtime. If the miner produces any hashrate before reaching 48 hours, the clock starts over.
Credits are calculated as estimated daily revenue minus your daily hosting cost, then applied to your account on your next invoice. They apply only to repair downtime, not to curtailments, outages, or hosting pauses. Credits have no cash value.
Priority Repair Queue
Your miners are repaired ahead of Standard Plan miners and miners not enrolled in a plan.
Pricing
| Units Enrolled | Standard | Premium |
|---|---|---|
| 1–10 | $6.99 per unit per month | $14.99 per unit per month |
| 11–50 | $5.99 per unit per month | $13.99 per unit per month |
| 51 or more | $4.99 per unit per month | $12.99 per unit per month |
Year 1 credit: Miners purchased directly from Simple Mining receive a billing credit equal to the Standard Plan fee for the first 12 months. Premium Plan customers pay only the difference above the Standard rate.
Coverage Details
- Enrollment is all or nothing. Every miner you host with us is enrolled, and all of them are on the same tier.
- Existing repairs are not covered. Miners that are already broken or in repair when you enroll are billed, but that existing repair is not covered.
- Parts above the allowance are billed to you. We continue the repair either way, so your miner still gets fixed.
- Only Simple Mining performs repairs. Third-party repairs void coverage, and we cannot accept parts you supply.
- Fees are not prorated or refunded, including in the month you cancel or switch plans.
Switching Plans
You can switch plans anytime from your dashboard. Changes take effect on the first day of the following month.