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What do I do if my miner is offline or underhashing?

What to do if your miner is offline or not hashing

  • How do I submit a support ticket for an offline or under-hashing miner?

    To report an offline or under-hashing miner, log in to simplemining.io, navigate to Support & Resources, and submit a support ticket that includes the miner's serial number or miner ID.

    1. Log in to simplemining.io.
    2. If you have not yet signed into the new support portal, follow the sign-in instructions here: https://knowledge.simplemining.io/new-support-portal-tutorial
    3. Select Support & Resources.
    4. Navigate to the support portal dashboard.
    5. Check whether our automated system has already created a ticket for the miner in question.
    6. If no ticket exists, scroll to the bottom of the page and click Submit a support ticket.
    7. Provide the serial number or miner ID of the miner that is offline or hashing below expected rate.
     
  • Select Support & Resources. 
  • If you have not yet signed into the new support portal, please follow the instructions here: https://knowledge.simplemining.io/new-support-portal-tutorial
  • If a ticket for the miner in question has not already been created in your dashboard view by our automated system, please scroll to the bottom and click on "Submit a support ticket."
  • Please provide the serial number or miner ID of the miner that is offline or under hashing.