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What do I do if my miner is offline or underhashing?

What to do if your miner is offline or not hashing

  • Log in to simplemining.io. 
  • Select Support & Resources. 
  • If you have not yet signed into the new support portal, please follow the instructions here: https://knowledge.simplemining.io/new-support-portal-tutorial
  • If a ticket for the miner in question has not already been created in your dashboard view by our automated system, please scroll to the bottom and click on "Submit a support ticket."
  • Please provide the serial number or miner ID of the miner that is offline or under hashing.