Nicehash Mining Pool

Miner showing online but no hashrate in NiceHash

Confirm the pool URL is set to sha256asicboost.auto.nicehash.com:9200 in your miner's pool configuration
Confirm the worker name matches your NiceHash subaccount username exactly (case-sensitive)
Allow up to 15 minutes after connection for hashrate to appear in the NiceHash dashboard
Check that your miner is submitting shares by reviewing the accepted share count in your miner's interface. If accepted shares remain at 0 after 30 minutes, contact Simple Mining support at support@simplemining.io

Payouts not showing or delayed

NiceHash pays out once your balance reaches the minimum threshold. The current minimum is 0.001 BTC for external wallets — verify the latest threshold in your NiceHash account settings, as this value is set by NiceHash and may change
Payouts process automatically. There is no manual trigger required
NiceHash pays to your configured BTC wallet address, not directly to Simple Mining
Verify your payout wallet address is correctly set inside your NiceHash account settings
Allow 1–2 hours after threshold is met for payout to process

NiceHash is paying less than expected

NiceHash uses order-based pricing. Your effective payout rate fluctuates with marketplace demand, not a fixed rate
Lower hashprice periods will result in lower earnings; this is normal and not a platform issue
Compare your actual hashrate to your miner's nameplate hashrate, any gap affects earnings
NiceHash deducts a small service fee from payouts; this is expected

Miner connected to NiceHash but showing offline in Simple Mining dashboard

Simple Mining monitors miner status independently from NiceHash
A miner can be hashing on NiceHash while appearing in an error state in our dashboard
Open a support ticket at support@simplemining.io with your miner ID so we can investigate

How to check your NiceHash hashrate and earnings

Log in at nicehash.com
Navigate to Mining → Rigs
Select your subaccount or rig to view live hashrate, accepted shares, and earnings history
For payout history, go to Wallet → Transactions

Switching away from NiceHash to another pool

Pool changes must be submitted via a support ticket at support@simplemining.io
Include your preferred pool URL and worker name in the request
We recommend setting up a backup pool — see our Pool Setup guide for step-by-step instructions
Allow 1 business day for pool changes to be applied

NiceHash account locked or suspended

NiceHash account issues (login, KYC, account bans) must be resolved directly with NiceHash support at nicehash.com/support
Simple Mining does not have access to your NiceHash account and cannot resolve account-level issues on your behalf
If your NiceHash account is suspended, your miners will continue hashing but payouts will be paused until resolved

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