How Does Protection Plan Billing Work?
Learn why a Protection Plan line is on your invoice and how to enroll, switch tiers, or cancel.
Why is there a Protection Plan charge on my invoice?
A Protection Plan line appears every month you are enrolled. Enrollment covers all of your hosted miners on the same tier. Miners bought directly from us receive 12 months of free standard protection, so Standard is free during that year and Premium costs only the difference.
If you see a charge you did not expect, email accounting@simplemining.io with the invoice number.
How do I enroll, change tiers, or cancel?
Go to dashboard.simplemining.io/protection. Enrollment takes effect on the first of the next month.
What if I changed or canceled my plan by accident?
Please email support@simplemining.io to correct the change.
Is a miner covered if it was already down when I enrolled?
No, any repairs for miners that are offline before you enabled the protection plan will not be covered.
Am I charged while my miners are paused?
No. We do not currently bill for the Protection Plan on paused miners
Tip: Check your tier at dashboard.simplemining.io/protection before your invoice date so any change applies to the right month.