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How do I use or fix a Triple-A payment link?

Having trouble with a Triple-A payment link? Learn how to use it and fix common issues like unclickable buttons or broken links.

What is Triple-A?

Triple-A is our crypto payment provider. It lets you pay your Simple Mining invoices in cryptocurrency.

  • Accepted currencies: Bitcoin (BTC), USDT (ERC-20) and USDC (ERC-20)
  • Fee: crypto payments carry a 1% processing fee. ACH and wire have no fee. Credit card has a 3.5% fee.
  • Due date: invoices are issued on the 1st of each month and are due within 5 calendar days, the same as any other payment method.

How to pay with a Triple-A link

  1. Log in to the Dashboard at dashboard.simplemining.io.
  2. Go to Invoices and open the invoice you want to pay.
  3. Under Choose your preferred payment method, select Crypto, then click Update.
  4. Click the payment button at the bottom of the invoice. This opens the Triple-A checkout.
  5. Choose your currency and send the exact amount shown to the address shown.
  6. Keep your payment reference (for example, ABC-123456-PMT) for your records.

Important:

  • Links expire quickly, usually within about 25 minutes. Have your wallet open and funded before you click pay.
  • Send USDT and USDC on the Ethereum (ERC-20) network only. Funds sent on any other network may not be recoverable.
  • Your wallet’s network fee is separate. Make sure the full invoice amount arrives after that fee.

Fixing common issues

The link expired or says it’s invalid

  • Go back to the invoice in the Dashboard and click the payment button again to create a new link.
  • Don’t reuse an old link or one from a previous email.

The button won’t click or the page won’t load

  • Refresh the page and try again.
  • Allow pop-ups for dashboard.simplemining.io, or turn off your ad blocker for the site.
  • Try another browser such as Chrome, Edge or Safari, or a private/incognito window.
  • Clear your browser cache, or try a different device.

The amount looks wrong

  • Invoices are processed in USD. If the checkout shows another currency, stop and contact support before you send funds.
  • Check that the 1% crypto fee is included in the total.

I underpaid or overpaid

  • If you underpaid, the remaining balance stays on your account, and small balances may carry over to your next invoice.
  • If you overpaid or paid twice, contact support. Overpayments can be refunded through Triple-A.

I paid, but my invoice still shows as unpaid

  • Blockchain confirmations can take time, especially when the network is busy.
  • If the invoice isn’t updated within a business day, send support your payment reference and the transaction ID (hash).

Still need help?

Submit a support ticket through the Dashboard or email support@simplemining.io. Please include:

  • Your invoice number
  • Your Triple-A payment reference
  • The transaction ID (hash), if you’ve already sent funds
  • A screenshot of any error message