How Do I Fix Dashboard Errors and Access Problems?
Learn what common dashboard errors mean and how to get back in.
What do "Failed to fetch" or "Load failed" mean?
These messages mean your browser could not reach the dashboard. To fix it:
-
Clear your browser cache.
- Turn off any VPN or ad blocker.
- Try another browser.
- Request a new magic link at simplemining.io.
If the error continues for more than an hour, please reach out to support@simplemining.io
My magic link or password reset email is not arriving. What should I do?
Links arrive within a few minutes. Check spam, junk, and Gmail's Promotions tab, and make sure you entered the email where you receive invoices. Links expire, so request a fresh one if it has been a while.
How do I log in to the support portal?
The support portal at dashboard.simplemining.io/support uses its own login. After registering, log in with the email you registered with.