How do I dispute an invoice?

How to Dispute an Invoice

To dispute a charge, you must complete both steps below within the required timeframes.

1. Email accounting@simplemining.io within 5 calendar days of the invoice issue date. Include your invoice number, the specific line item(s) in question, and a clear description of the error.
2. Pay at least 90% of the invoiced amount by the original due date. You may withhold only the specific amount you are disputing.

Both steps are required. If you miss the 5-calendar-day window or fail to pay at least 90% of the invoiced amount by the due date, the full invoiced amount becomes immediately due and payable, and your right to dispute that invoice is waived.

We'll review the dispute in good faith. If we agree the invoice was incorrect, the disputed amount will be credited to your account.