How do I check the status of my miner in repair?
Using the dashboard tool to check on miner repairs
If your machine fails, due to any issue, our internal systems automatically generate a “Hosting Repair Ticket.” This ticket notifies technicians on site to perform an initial diagnosis on your hardware.
In many cases, on-site technicians can resolve the issue using equipment available at the facility. These tickets track all actions taken to diagnose, repair, and return your miners to operation, and are time-stamped with updated statuses so you can monitor progress in real time. If a miner cannot be repaired on site — typically due to hashboard issues — our team ships it to our repair center for further repairs.
How do I track a miner repair status on the Simple Mining Dashboard?
To track a miner repair status on the Simple Mining Dashboard, follow these steps:- Once you log in, check the lefthand column of the dashboard, search for Hosting Operations and click “Repair Tickets.”
- This page displays a list of open tickets currently in repair, and a list of completed tickets under Completed.
- Click into the ticket ID for the miner. This will open up a new page specific to your miner’s repair status.
- The top section includes all miner details. The middle section has the ticket status tracker, showing where your miner is along the repair progression. The bottom section contains notes with the latest updates from our technicians.