Do I Need to Request a Reboot?
Learn how our onsite team handles reboots and what to check if your miner is still offline
Do I need to request a reboot?
No. Our onsite team reboots miners as part of their regular troubleshooting, so you do not
need to request a hard reboot, manual reboot or power cycle.
What if my miner is still offline?
Check for a repair ticket under Hosting Operations > Repair Tickets.
Check the Facility Status page at dashboard.simplemining.io/facilities for
maintenance or curtailment at your site.
What if there is no repair ticket yet?
Our automatic ticketing system opens a repair ticket the next time it runs. You do not
need to report the miner.
Track your repair: Follow your miner's status and technician notes under Support & Resources > Hosting Repairs in your Simple Mining dashboard.
No. Our onsite team reboots miners as part of their regular troubleshooting, so you do not
need to request a hard reboot, manual reboot or power cycle.
What if my miner is still offline?
Check for a repair ticket under Hosting Operations > Repair Tickets.
Check the Facility Status page at dashboard.simplemining.io/facilities for
maintenance or curtailment at your site.
What if there is no repair ticket yet?
Our automatic ticketing system opens a repair ticket the next time it runs. You do not
need to report the miner.
Track your repair: Follow your miner's status and technician notes under Support & Resources > Hosting Repairs in your Simple Mining dashboard.